Return and Refund Policy
Last updated: 30 October 2026
This policy applies to purchases from GY STORE at gystore.net and its localised storefronts.
30-day returns
You can request a return or exchange within 30 days after receiving your order, including discounted items. Email support@gystore.net with your order number and the items you wish to return. You do not need to give a reason for changing your mind.
For consumer purchases in the EU and UK, your statutory cancellation rights, including the right to notify us within 14 days after delivery, remain unaffected. Our 30-day return window provides additional time and does not limit any mandatory rights.
How to return an item
- Email us to notify us of your decision to return. We will provide the appropriate return address and instructions for your order.
- Send the goods back within 14 days after notifying us. A return reference helps us identify the parcel but is not a condition for exercising your statutory cancellation rights.
- Pack the goods securely and include the order number. Please retain proof of postage. Do not send returns to an address printed on the original parcel unless we have confirmed it as the correct return address.
You may inspect the goods as you would in a shop. Where permitted by law, we may deduct only an evidenced reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Opening the packaging for reasonable inspection does not automatically prevent a return. Please include the supplied accessories and packaging where possible.
Return costs and fees
- Change of mind: you pay the direct cost of return postage. A prepaid return label is not included as standard; use a carrier of your choice following our return instructions.
- Faulty, damaged, incorrect or not-as-described goods: contact us so we can arrange an appropriate remedy and cover the necessary return costs. We may request photographs to help resolve the issue, without limiting your legal rights.
- No restocking fee: we do not charge a flat or percentage restocking fee.
Refunds
For cancellation of a whole order, we refund the item price and any standard outbound delivery charge you paid. If you chose a more expensive delivery option, we refund the cost of the least expensive standard delivery offered. If delivery was free, we do not deduct an undisclosed original shipping charge.
We issue refunds without undue delay and within 14 days after you notify us of cancellation. Unless we arrange collection, we may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever happens first. Refunds go to the original payment method unless you expressly agree otherwise, without a refund-processing fee. Your payment provider may need additional time to display the credit.
Exchanges and exceptions
We accept exchange requests within the same 30-day period, subject to stock availability. Contact us before sending goods for exchange. If a replacement is unavailable, we will arrange a return and refund.
Genuinely personalised or made-to-order goods may be excluded from change-of-mind returns where applicable law allows. Standard products and bulk packs are not treated as personalised merely because of their quantity. This exception does not remove rights relating to faulty or misdescribed goods.
Your legal rights
The return window does not limit your statutory rights for faulty, damaged or misdescribed products, or any applicable legal guarantee. A warranty claim may remain available after the change-of-mind return period.
Contact and cancellation notice
Email: support@gystore.net. You may use the notice below, but using it is optional.
To GY STORE, support@gystore.net:
I hereby notify you that I cancel my purchase of the following goods: [items].
Order number: [number]. Ordered on / received on: [dates].
Customer name and address: [details].
Date: [date].
